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Privacy Policy

Altus Privacy Policy

Effective Date: November 8, 2021

ALTUS POWER, INC. (“Altus”, “we”, “our”) respects your privacy. This Privacy Policy describes the types of personal data we collect from customers using Altus, how we use the personal data, and with whom we share it. We also describe the rights you may have and how you can contact us about our privacy practices.

Altus is responsible for the use of your personal data for the purposes described in this Privacy Policy – our contact information can be found in the “How to Contact Us” section.

If you are a California consumer, for more information about your privacy rights, please see the section of this Privacy Policy called “California Consumer Privacy Statement.”

For further information on how we process your personal data, please use the links below to jump to the listed section:

  1. Personal Data We Collect
  2. How We Use The Personal Data We Collect
  3. How We Share Personal Data
  4. Data Transfers
  5. How We Protect Personal Data
  6. Retention of Personal Data
  7. Your Rights
  8. Cookies
  9. Updates to Our Privacy Policy
  10. How to Contact Us
  11. California Consumer Privacy Statement

1. Personal Data We Collect

The personal data we collect in order to offer our services includes your:

  • Name;
  • Contact information, including your address, phone number, and email address;
  • Account details, including password;
  • Financial details, including billing information; and
  • Company name.

If you do not provide the required information you may not be able to subscribe to this product.

In addition to this data, our website uses cookies and other technologies to function effectively. These technologies record information about your use of our website, including:

  • Browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins and add-ons;
  • Usage data, such as time spent on our website, pages visited, links clicked, language preferences, and the pages that led or referred you to our website.

We also may collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We use Google Analytics to help us analyze your use of our website, diagnose technical issues and improve our website.

To learn more about the cookies that may be served through our website and how you can control our use of cookies and third-party analytics, please see our Cookie Policy.

2. How We Use the Personal Data We Collect

We the personal data that we collect in order to set up and maintain customer accounts, for accounting and invoicing purposes, to manage contracts, orders, and subscriptions, to provide troubleshooting and customer support services, for user authentication and security purposes, and to create a usage report and log for each user. We process personal data for these purposes because we are required to do so in order to perform our contracts with customers.

We also process personal data for the following business purposes because we have a legitimate interest in doing so:

  • Maintaining customer account records, in order to administer our business;
  • Maintaining records relating to our customers, in order to administer our business;
  • Managing our customer relationships and communicating with our customers, in order to administer our business and to
  • update our customers about new features and services that we may offer;
  • Complaint handling and dispute resolution, in order to resolve any complaints raised by our customers;
  • Ensuring compliance with applicable Altus policies and procedures relating to our services, in order to ensure the
  • security of our services and monitor compliance with our Terms of Use;
  • Fraud detection and prevention, in order to ensure the security of our services and protect Altus and its users against fraud; and Carrying out analytics, in order to identify potential improvements to our services and to measure engagement with our advertising campaigns.

In addition to the purposes above, we also process personal data when we are required to do so by law, for example in order to maintain accounting records.

If you consent to you or us doing so, we will share your personal data with any other party for select marketing purposes, nor will we partners, such as Google and LinkedIn, in order to more effectively deliver our advertising and to measure the effectiveness of our advertising. We also may use certain other non-necessary cookies to collect your personal information, without as described in our policy on cookies, with your consent. Our policy on cookies is set forth below.

If we plan to use the personal data that you provide for other purposes, we will provide an additional updated privacy policy to you to describe the purposes for which we will use the personal data and our legal basis for doing so.

3. How We Share Personal Data

We may share personal data with service providers that support the delivery of Altus, including payment processors, customer support service providers, online advertising providers, and other service providers that process personal data on our behalf. We may also share personal data with certain data partners that require it under their terms in order for us to allow access to their data, such as the UTP Plan, the Consolidated Tape Association, and other Premium Data Partners. We also share your personal data with other entities in the Altus group of companies for the purposes described in this Privacy Policy. We have legally binding agreements with all service providers under which they are required to use personal data only as necessary to perform services on our behalf and to implement appropriate data security and confidentiality obligations, in accordance with applicable law.

In addition, we may disclose personal data about you (i) if we are required or permitted to do so by law or legal process, for example due to a court order or a request from a law enforcement agency, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (iii) in connection with an investigation of suspected or actual fraudulent or other illegal activity, and (iv) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation).

4. Data Transfers

We may transfer the personal data that we collect about you to recipients in countries other than the country in which the personal data originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the personal data. When we transfer your personal data to recipients in other countries, we will comply with applicable legal requirements regarding providing safeguards for the transfer of personal information. These safeguards include entering into the European Commission’s Standard Contractual Clauses with counterparties, and/or ensuring that counterparties are certified under the EU-U.S. or Swiss-U.S. Privacy Shield Framework. Further information about data transfers may be obtained by contacting us as indicated in the “How to Contact Us” section of this Privacy Policy.