Joining Community Solar means you're saving on your electricity costs while supporting clean, local energy — no panels, no installation, no hassle. And whenever you have a question about your subscription, your bill credits, or your account, the Altus Power Customer Experience Team is here for you.
Whether you prefer to type, talk, or browse on your own time, there's a way to reach us that fits how you like to get help.
Email us anytime
For most questions like updating your account details, understanding your bill credits, or checking on your application, email is a great place to start. Reach us at hello@altuspower.com and a member of our team will get back to you. Including your account or service address helps us find your information faster.
Give us a call
Prefer to speak with someone directly? Call us at 424-408-8623. Our Customer Experience team can walk you through your questions and help resolve anything on your account.
Send us a text
Prefer to reach us by text? Text START* to 475-335-8703 to get started. Our Customer Experience team is text-savvy and ready to support you on-the-go.
Chat with us live
To use our live chat, visit join.altuspower.com and start a conversation with our team right inside the Community Solar application or member portal.
Please note, our Customer Experience Team is available M-F from 9am-5pm. If you reach us via phone or live chat outside of business hours, please leave us a detailed message and someone from our Customer Experience Team will get back to you.
Browse the support center
Sometimes the quickest answer is one you can find yourself. Our support center at support.altuspower.com has answers to our most frequently asked questions about Community Solar, billing, and account management. If you don't find what you need, you can submit a request through the form on the site and we'll follow up with you directly.
We're here to help
However you choose to reach out — email, phone, text, live chat, or our support center — our Customer Experience team is here to help make your Community Solar experience simple and rewarding. Don't hesitate to get in touch. We're always glad to hear from you!
*By texting Altus, you agree to receive SMS messages from Altus Power about your Community Solar account and application status. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to opt-out at any time. View our SMS Terms and Privacy Policy.
Interested in getting started with Community Solar?
Reduce your electricity costs and help your community go green with Community Solar.
